FAQs
How To Order?
Simple 6 steps:
1. Choose curtain design or type (Sewing pattern)
2. Choose fabric
3. Click Order to enter personal particulars & order details or reserve visitation with us by clicking Measure to Make
4. Our customer service team provides quotation
5. Order confirmed & payment made within 3 Days. Please Notify Us Your Order Payment details (Order No, Bank & Exact Amount) via Email / Sms or call.
6. Proceed for production & customers can receive order within 3 weeks time by Singpost Normal Post or Singpost Registered Mail or Self-Collection. ~ Done!
Are prices displayed included postal fee?
Prices displayed are excluding postal fee, buyers need to pay the postal fee separately.
Kindly refer to Delivery Info
What if I have difficulties in doing purchase in this website?
You can always seek assistance from our Customer Service , we will help you in how to use our system easily and effectively. Click Contact Us for assistance
Why Buy from us?
How do I know what size curtain I need?
Follow the Measurement Tips.
How much should my track extend out from each side of the window?
In most cases, your track should extend 20cm on each side of the window. This allows room to draw the curtain back from the window.
Can I wash these drapes?
We recommend dry-cleaning only for these drapes.
I am unsure of my measurements and not sure if I am measuring correctly
You can follow the step by step Measurement Tips to confirm your measurements or reserve visitation with us by clicking Measure to Make
Will the curtain be to my exact measurements?
Yes, to the nearest centimeter (+/-). This means the curtains supplied may be 1cm longer or shorter than required and this is the industry standard allowance.
Can I cancel my order if I change my mind?
No, these curtains are made to order, and are non-refundable. Once your order has been placed, it cannot be cancelled. It is very important to check your measurements are correct before placing an order, for this reason.
Can I add to/change my order?
Once production has started, you cannot make changes to your order, if you wish to order more drapes, you will need to place another order.
How do you ensure the curtains are consistent in colour?
Each pair of curtains is made from the same batch of fabric.
Where do you deliver my order to?
You will receive your order within 2 weeks time by Singpost Normal Post or Singpost Registered Mail or Self-Collection.
What is your returns policy?
Curtains are non-returnable, unless the product has a manufacturing defect.
I have been sent the incorrect item, what do I do?
You will need to contact us to organize a return.
I still have questions, how?
If u still have anymore questions, please do not hesitate to Contact Us thru Email or telephone anytime!
EK Curtain hereby appreciate a lot for your support, we wish everyone of you have a wonderful deal with us! Cheers
Simple 6 steps:
1. Choose curtain design or type (Sewing pattern)
2. Choose fabric
3. Click Order to enter personal particulars & order details or reserve visitation with us by clicking Measure to Make
4. Our customer service team provides quotation
5. Order confirmed & payment made within 3 Days. Please Notify Us Your Order Payment details (Order No, Bank & Exact Amount) via Email / Sms or call.
6. Proceed for production & customers can receive order within 3 weeks time by Singpost Normal Post or Singpost Registered Mail or Self-Collection. ~ Done!
Are prices displayed included postal fee?
Prices displayed are excluding postal fee, buyers need to pay the postal fee separately.
Kindly refer to Delivery Info
What if I have difficulties in doing purchase in this website?
You can always seek assistance from our Customer Service , we will help you in how to use our system easily and effectively. Click Contact Us for assistance
Why Buy from us?
- It's more convenient for you to shop online
- We manufacture all products from our own factory, so the price is more reasonable with high quality
- All stocks are QC Done before sending out
How do I know what size curtain I need?
Follow the Measurement Tips.
How much should my track extend out from each side of the window?
In most cases, your track should extend 20cm on each side of the window. This allows room to draw the curtain back from the window.
Can I wash these drapes?
We recommend dry-cleaning only for these drapes.
I am unsure of my measurements and not sure if I am measuring correctly
You can follow the step by step Measurement Tips to confirm your measurements or reserve visitation with us by clicking Measure to Make
Will the curtain be to my exact measurements?
Yes, to the nearest centimeter (+/-). This means the curtains supplied may be 1cm longer or shorter than required and this is the industry standard allowance.
Can I cancel my order if I change my mind?
No, these curtains are made to order, and are non-refundable. Once your order has been placed, it cannot be cancelled. It is very important to check your measurements are correct before placing an order, for this reason.
Can I add to/change my order?
Once production has started, you cannot make changes to your order, if you wish to order more drapes, you will need to place another order.
How do you ensure the curtains are consistent in colour?
Each pair of curtains is made from the same batch of fabric.
Where do you deliver my order to?
You will receive your order within 2 weeks time by Singpost Normal Post or Singpost Registered Mail or Self-Collection.
What is your returns policy?
Curtains are non-returnable, unless the product has a manufacturing defect.
I have been sent the incorrect item, what do I do?
You will need to contact us to organize a return.
I still have questions, how?
If u still have anymore questions, please do not hesitate to Contact Us thru Email or telephone anytime!
EK Curtain hereby appreciate a lot for your support, we wish everyone of you have a wonderful deal with us! Cheers